Refund Policy

Last updated: September 26, 2026

Lead lists are digital products built for your order, so these rules apply.

Full refund

• If we don't deliver your list within 72 hours of payment.
• If we can't find enough businesses matching your order and you choose not to adjust it.

Bad leads replaced free

If a lead is wrong, for example the business has closed, the website doesn't load, or it doesn't match the criteria you ordered, report it within 7 days of delivery and we'll replace it. If we can't replace it, we'll refund that lead.

What we can't refund

• Lists that were delivered as ordered and match your criteria.
• Missing emails where the business doesn't publish one. Emails are included when publicly listed.
• Outreach results, such as reply or close rates.

How to ask

Email hello@getstackgap.com with your order email and the leads you want replaced. We reply within 2 business days. Approved refunds go back to your original payment method through Dodo Payments, usually within 5 to 10 business days.